Hampshire Game Limited started trading in the mid 1970’s and since then have gone on to become the largest purchasers, processors, distributors and exporters of Game in Southern England..
Their site, based in Andover, supplies a variety of Wild Game, including handmade Sausages & Burgers, Rabbits & Hares, Pheasants, Partridge, Pigeon and the finest cuts of Venison to local Farmer’s markets and some of the country’s largest food retail names such as Abel & Cole, Amazon Fresh and Ocado.
Hampshire Game Limited are renowned for quality, everything comes from estates that go above and beyond when it comes to welfare standards. Hampshire Game Limited are a fully certified, family-run business specialising in locally sourced wild produce. Sourced from regional parks and estates, all Game is traceable and approved by an on-site veterinary officer to ensure quality.
What Do Prime ICT Offer To Hampshire Game?
Prime ICT have been Hampshire Game’s sole, outsourced IT provider since 2024. We manage their server environment, hosted email solution, their network security, backups, WiFi, CCTV & alarm system as well as providing day to day IT support to the team based in the office.
Did you look at other solutions before choosing to work with us and if so why did you choose the solution provided by Prime ICT?
“We’ve historically struggled through any IT issues or called in a local guy to take a look but as the business expanded, we felt it was time to have a team of people look after us properly. When we first engaged with Prime ICT, we were up against some problems stopping us from running the business. The solutions they have implemented have meant things run smooth and if there’s ever a problem, Jack or Jaydn are always ready on the end of the phone” says Nicola Crouch, Director at Hampshire Game Limited.
As is the case for all of our customers, their systems are monitored 24/7 and alerts are sent to the technical team to deal with accordingly. This allows us to get ahead of the curve with issues ensuring they are dealt with in a timely manner leading to less downtime for our customers.
“We have an outstanding relationship with Prime and have confidence that whatever our needs are they will provide a responsive, cost-effective solution.”
What Makes Prime ICT’s Service Stand Out?
“If ever there is a problem, we pop the team an email or give them a call and they’re on it straight away, no passing between departments, no getting back to you later, they’re just straight on task.”
“We’ve had a lot of power issues as of late which lead to a part breaking in our server. The guys at Prime ICT alerted us to this and said a part was on route! We didn’t even realise anything was wrong and sure enough, a day later, a part arrived, followed swiftly by Jack to replace the part.”
Prime ICT have 24/7 monitoring enabled on all of our customer’s servers which swiftly alerted us to the power supply failure meaning we could get a new one shipped direct to site from the manufacturer and swapped out efficiently. Our servers have dual power supplies so that in the event that one power supplied dies, there’s another one to pick up the slack.
Would You Recommend Prime ICT To other Businesses?
“We have and continue to refer our business contacts to Prime ICT, we have full faith in recommending them to our contacts because we know they will do an exemplary job for them as they do for us.“
The efficiency and consistency of our support services is our number one priority. We want issues to be dealt with swiftly so as not to interrupt your day too much and allow you to get on with your work.
Does The Service Provided By Prime ICT Allow Your Business To Grow?
“The service provided by Prime ICT allows us to just get on with running the business, without wondering if something will go catastrophically wrong and leaving us with no option but to start over. With Prime ICT’s help, we have been able to expand the scope of our business operations including barcode scanners, incubator monitors and security, meaning our business is protected and we can modernise our operations”
Not only will we support the technical side of things for your business, we are also happy to help provide information to you in regards scaling your business from a technical point of view to help you achieve your goals, all with no obligation.