SW Turner was established in 1999 to offer process and mechanical pipework installation services to the construction industry alongside the associated gas works.
Their premises, based in Brierley Hill, boasts custom built offices and an 8000 square foot fabrication facility that houses their growing team of certified, class one welders who are proficient in all forms of stainless steel and carbon steel pipework welding.
SW Turner offer their services to companies up and down the United Kingdom and are one of the foremost provides of pipework installation services in the M&E sector with over 60 operatives working on sites to deliver their services to their customers.
What Do Prime ICT Offer To SW Turner?
Prime ICT have been SW Turner’s sole, outsourced IT provider since 2023. We manage their server environment, hosted email solution, their network security, backups, broadband & telephones as well as providing day to day IT support to the team based in the office and out on site, across the globe.
Did you look at other solutions before choosing to work with us and if so why did you choose the solution provided by Prime ICT?
“We’ve worked with a number of outsourced IT providers over the years and whilst they have done the job, Prime ICT go above and beyond to ensure that we are happy with the service we receive. They monitor everything proactively so sometimes know there’s an issue before even we have realised. In the rare event we do have to call them when something goes wrong, they answer the phone within seconds or respond to their emails within minutes of us pressing send.” says Scott Turner, Managing Director at SW Turner.
As is the case for all of our customers, their systems are monitored 24/7 and alerts are sent to the technical team to deal with accordingly. This allows us to get ahead of the curve with issues ensuring they are dealt with in a timely manner leading to less downtime for our customers.
“Prime ICT said that they could deliver first class customer service and they truly have delivered and in fact exceeded expectations. We have full confidence in them controlling their IT requirements and know that the team will get the job done efficiently and correctly.”
What Makes Prime ICT’s Service Stand Out?
“The sheer speed of the service amazes us all. We can send an email off for some help and within minutes the team are on the phone trying to get to the bottom of the issue. This is something we haven’t had with other companies as we usually end up getting passed from one department to another trying to find someone who can help.”
“With Prime ICT, the tech team are the ones picking up the phone and emails and so they can get right to helping you. This is key for their business as downtime on a machine could cost thousands of pounds or even lose us an entire project, if proposals aren’t submitted in time or are completely lost. Thankfully, the few times files have been lost or corrupted, the team have gotten them back for us within a few minutes of when we last made changes. The products and solutions they have implemented for us are worth their weight in gold.”
Prime ICT supply hourly backup and replication services for the on-site server infrastructure which allows us to gain access to very recent backups of data should the worst happen. This data is replicated to the cloud through the night so should the entire site experience a malfunction, we can get a customer up and running from the cloud replicated backups.
Would You Recommend Prime ICT To other Businesses?
“Without a shadow of a doubt; The team at Prime ICT really know their stuff. Nothing is ever too much of an ask, they just crack on and get things sorted for us. If you’re looking for IT support who deal with things efficiently with no hassle or back and forth, then these are your guys.“
The efficiency and consistency of our support services is our number one priority. We want issues to be dealt with swiftly so as not to interrupt your day too much and allow you to get on with your work.
Does The Service Provided By Prime ICT Allow Your Business To Grow?
“The services the Prime ICT team offer us allow us to work safe in the knowledge that if something were to go wrong, we have a team who we can call upon for assistance. We can sleep well at night knowing our crucial business systems are backed up multiple times over to protect us fully and crucially, we trust the team to say it “How it is”, they don’t say they can do something if they can’t and equally they will not sell a solution if it isn’t what’s best for us as a business.”
“Looking forward to the future, we know that, as and when the business expands even further, Prime ICT have got our backs in supporting our long term growth plans and will always be happy to advise from a technical point of view on works needed for us to progress in the modern way of working.”
Not only will we support the technical side of things for your business, we are also happy to help provide information to you in regards scaling your business from a technical point of view to help you achieve your goals, all with no obligation.