Privacy Notice
Last updated: 23/09/2025
Prime ICT Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and safeguard your personal information when you visit our website www.primeits.co.uk or interact with us.
1. Information We Collect
We may collect and process the following types of personal data:
- Information you provide directly – when you fill out our contact form, request a service, or communicate with us (e.g., name, email address, phone number, company details).
- Technical data – including IP address, browser type, operating system, and website usage through cookies and analytics tools.
- Transaction information – if you engage our services, we may collect billing details and payment records (processed securely via third-party providers).
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your enquiries and provide our IT support services.
- To manage our business relationship with you.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory obligations.
- For marketing communications (only if you have consented or if permitted under applicable law).
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contract – to provide services you request.
- Consent – where you have given clear permission (e.g., for marketing).
- Legal obligation – to meet regulatory or legal requirements.
- Legitimate interests – to improve our services and communicate with clients.
4. Sharing Your Information
We will never sell your personal data. However, we may share it with trusted third parties, including:
- Service providers such as web hosting, IT systems, analytics (e.g., Google Analytics), and email platforms.
- Professional advisers (e.g., accountants, legal advisors).
- Regulatory bodies, where required by law.
All third parties are required to handle your information securely and only for the purposes we specify.
5. Cookies & Analytics
Our website uses cookies and similar technologies to improve functionality and analyse usage. For more details, please see our Cookie Policy.
6. Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes it was collected for, including satisfying legal, accounting, or reporting requirements.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data where applicable.
- Object to certain types of processing, including direct marketing.
- Request restriction of processing.
- Request data portability.
- Withdraw consent at any time (where processing is based on consent).
To exercise these rights, please contact us at enquiries@primeits.co.uk.
8. Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access.
9. International Transfers
If we transfer your data outside the UK/EEA, we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses.
10. Contact Us
If you have any questions about this Privacy Notice or how we handle your personal information, please contact us:
Prime ICT Limited
Website: www.primeits.co.uk
Email: enquiries@primeits.co.uk
Phone: 01952 473200
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.