Comprehensive managed IT support
When you choose Prime ICT to manage your IT support, you get more than just a responsive helpdesk – you gain a partner committed to keeping your systems running smoothly. Our proactive approach means we don’t just wait for things to go wrong – we monitor your machines and infrastructure to catch and fix issues before they impact your business.
With an average response time of 2 minutes and most problems resolved within an hour, our team ensures minimal downtime and maximum efficiency. Whether you’re a small business or a growing enterprise, our managed support keeps your operations running securely – so you can focus on what you do best.
More than just a helpdesk
Our managed IT support covers all the essentials – from day-to-day user support and troubleshooting, to system updates, cybersecurity, and device management. Whether you’re struggling with a slow laptop, printer issues, or a network fault, we’re on hand to help.
We can manage your entire IT environment or work alongside your existing suppliers. With access to your systems, we take full responsibility for keeping things running smoothly – acting quickly when needed, and working in the background to prevent problems before they start.
Frequently asked questions
Have a question? See if we’ve answered it below, or get in touch with more specific queries.
What does “managed IT support” actually include?
It covers everything from day-to-day tech support and system monitoring to software updates, cybersecurity, backups, and strategic guidance – all under one service agreement.
Do I have to switch all my IT services to you?
Not at all. We can manage everything or just the parts you need. We’re happy to work alongside existing suppliers where needed.
How quickly can you respond to support requests?
Our average response time is under 2 minutes, and most issues are resolved within an hour.
Is there a fixed monthly cost?
Yes, managed support is typically billed at a predictable monthly rate, giving you consistent coverage without surprise costs.
What’s the difference between managed and reactive support?
Reactive support helps you when something goes wrong. Managed support takes it further – we proactively monitor and maintain your systems to prevent issues before they happen.